ARRIVALS & DEPARTURES

Check-in is between 2 p.m. and 8 p.m.
Check-out is by 10 a.m.
In case of late Check-in, after 8.00 p.m. and additional charges of 40 euro will be apply to pay cash at your arrival.
We do not accept arrivals from 11 p.m. and 8 a.m.
Early check-in, late check-out, extensions of stay are subject to availability.
Baggage deposit for late departures is possible only if no other guets are incoming.

To organise check-in, the client must inform us when they are due to arrive, contacting us 4/5 days in advance by mail or telephone (see Contact).
It is guaranteed that the house will be ready at 2 p.m., and it should be vacated no later than 10 a.m. on the departure day.

We have the right to deny access to any client who show signs of being drunk or intoxicated, or who violates State laws.

Anyone booking an apartment agrees not to have parties or loud music playing. If neighbors complain and/or the police are called, it may result in the immediate eviction of the tenant regardless of the time of day or night. This will also result in the loss of prepaid rent. Quiet time in the properties is from 10 p.m to 10 a.m.

By booking with us you agree to our terms and conditions and expected to abide by these rules. You will also be expected to sign these rules upon check-in on your date of arrival.

BALANCE PAYMENT & SECURITY DEPOSIT

At your arrival, we will meet you at the apartment with your keys and orient you with the apartment.
Your remaining balance will be due and must be IN CASH (we don’t accept checks, traveler checks nor credit cards) at check in. We will also collect a security deposit in the amount of 200 Euro (not if you booked through VRBO) that will be returned to you at the check-out, provided that everything is in the same condition as when you arrived. If anything is damaged or missing, you agree to pay the cost to repair or replace it. If the cost is more than the security deposit, you agree to cover the remaining balance due.

TOURIST TAX IN VENICE

From the 24th of August 2011 the municipality of Venice apply a tax to all the tourists staying in Venice.
The tax amount is of 2,50 Euro per person per night for a maximum of 5 nights.
You can pay it cash at your arrival. The prices of the apartments doesn't include this tax.
HOUSEHOLD MAINTENANCE & TIDYING UP

The house will be tidy and clean when you arrive – please let me know immediately if you find any shortcomings.
In your house you will find a broom, a dustpan and other useful things to tidy up.
You are responsible for the state of the house.

LOSS OF KEYS

If you lose or take the house keys away you are subject to a payment of 200 euro.

If you leave the keys inside the apartment in the lock and a locksmith must be called to open the apartment, you are subject to a payment of 80 euro.

DAMAGES & COMPLAINTS

Our guests should check the equipment listed on the inventory.
Damages that occur during normal use of the equipment, if not caused by misuse, will not be charged to the customer’s bill and will be repaired in line with the availability of a technician and with the required materials.
Otherwise, if the damage has been caused by misuse, the repairs will be charged to the customer’s bill or deducted from the security deposit.

Please report any damaged equipment to the City Manager, who will endeavour to replace/organise repair as soon as possible.

Please note that the City Manager is NOT AUTHORISED under any circumstance to give a discount to clients. If the client has a complaint and would like to discuss a discount, he must contact the apartment owner via email directly, outlining the reasons for complaint.

BOOKING CANCELLATION OR REDUCTION

The cancellation of the booking ask the following percentages of the apartment cost:

- till 60 days before of your arrival: forfeit the full advance payment
- from 59 to 30 days before of your arrival: 35%
- from 29 to 11 days before of your arrival: 50%
- from 10 days to 72 hrs before of your arrival: 75%
- no remboursement for cancellations after this limit of 72 hrs before arrival or for interruption of the stay.

ACCESS

We have the right to enter the house for reasons of inspection or maintenance.

NUMBER OF GUESTS

Rental guests agree not to exceed the maximum occupancy listed on the website, 3 person. If rental guests exceed the maximum occupancy of the apartment, owner may immediately evict them with no refund of the unused portion of the rental period. At NO time can the maximum occupancy be exceeded.
Pets are not admitted.
The apartment is strictly non-smoking.
Subletting the house is not allowed.

In the case that the client does not respect any of the points contained in this section, the City Manager will ask the client to leave the house.